Lead Refund Policy
Effective Date: July 01, 2026 • Zyeontech Merchant Rules
1. Policy Overview
At hotel.zyeontech.com, we strive to provide our onboarded Hotel Partners with highly verified, high-intent booking inquiries (leads). We understand that lead generation data relies on user inputs. To protect our partners from faulty data vectors, this Lead Refund Policy explicitly sets out the rules under which lead credits or wallet balances can be reimbursed.
2. Valid Criteria for Lead Refunds
A registered Hotel Partner can file a dispute and claim a 100% credit refund back to their portal wallet balance ONLY under the following audited conditions:
- Invalid Contact Metrics: The phone number provided by the user is non-existent, has an invalid digit count, or belongs to a wrong person who explicitly states they did not submit the form.
- System Duplicate: The exact same lead requirements from the identical customer phone number were distributed to you twice within a 24-hour cycle.
- Test Leads: Any automated testing entry generated internally by Zyeontech developers that accidentally landed on your merchant grid.
3. Non-Refundable Scenarios
Refund requests will be systematically **Rejected** if they fall under normal sales conversion risks, including but not limited to:
Low Negotiation/Price Issues
The guest answered the call but disconnected because your hotel tariff/prices were too high or over their budget parameters.
Delayed Call Failures
The hotel partner delayed contacting the lead for more than 4 hours, and the customer already booked another property elsewhere.
*Note: Switch Off / Busy notifications must be logged on multiple attempts across a 12-hour gap before filing an invalid status claim.
4. The Strict 48-Hour SLA Dispute Window
Time-Bound Claim SLA
All valid dispute tickets must be raised directly via your Merchant Partner Dashboard within 48 Hours from the exact timestamp the lead was assigned to your panel. Any ticket generated post this window is auto-archived.
5. Investigation & Wallet Processing Timeline
Once a dispute is registered, our Quality Assurance (QA) team will audit the contact metrics (including phone connectivity logs if necessary) within 3 to 5 Operational Working Days.
If approved, the complete credit architecture system will reverse the deducted amount/points straight into your **Zyeontech Partner Wallet Balance**. No cash/bank reversals are processed for lead subscriptions. For escalations, reach out to support@zyeontech.com.